Sr Service Engineer

Academic Qualification : DME / BE
Experience : 05 to 08 years
(Service & Aftersales, Mining & Construction Equipment)
Language Proficiency : English, Hindi, Tamil
Job Location : SIPCOT SEZ, Perundurai

Job description :
On Field:
- Installation and commissioning of Drilling rigs.
- Training customer engineers.
- Showcasing the performance of the rig and getting performance and commissioning certificates.
- Attending to the Service request and Correcting service, complaints, modifications, retro fitments.
- Providing feedback on product performance and improvements according to the application to internal teams.

Off-field:
- Creating and promoting service kits for Rigs, Mud pumps, Compressor, Truck etc.,
- Creating scheduled maintenance charts, Troubleshooting procedure.
- Correction and updating Operation, maintenance manual and spares catalogue.
- Attending the Customer Service calls and Responding to it on time.
- Maintaining the Service Database and records.
- Monitoring equipment and machinery performance and developing preventative maintenance measures.
- Finding the new customers and achieving the set spares sales target of their sales area.

Secondary Role:
- Preparing and Providing Jigs and fixtures required for the service works.
- Sharing the new product knowledge and competitor product knowledge to the aftersales and marketing team.